The internet and the advent of e-marketing has changed the rules a lot, and there are different expectations now. One big change is the call for regular disclosure in all media. Instead of simply being responsive to donor requests to be removed from various lists,...
Renewal letters need to do three things: They need to remind me of WHY I’m a member. They need to remind me of what I gave last year. And they need to suggest an increased level of support this year. And they need to do...
This is what I’ve been talking about as a missing step in Strategic Planning. Instead of including “resource development” in your exploration of various goals and strategies, and plugging in reasonable extrapolations of what you are already doing now – or worse, instead of paring...
So, without throwing the baby out with the bathwater, let me suggest that we find other ways of recognizing (and equally valuing) other contributions. Listing everyone who gives to a special project, for example, without regard to how much they gave. Recognizing volunteers (major gifts...
• You should NOT help the donor establish value by including an estimated value in the acknowledgement letter. I don’t even recommend that you enter estimated values with in-kind gifts in your donor software programs. The value of a donated asset is used by the donor...
But there’s actually a fourth type of gift decision, transactional gift decisions. Transactional gifts are gifts in which what is being given is very closely tied to what the donor receives in return. The most obvious example is merchandise. I give you $15. I get...
Someone wise once told me that every once in a while, instead of trying to climb faster or smarter or more efficiently, it’s important to step back and make sure your ladder is still leaning on the right wall. I’ve written about this topic before...
This weeks’ post is about shooting yourself in the foot. And in each case, the cause is related to an overreaction to a complaint. Worse, sometimes the person complaining is someone internal to the organization and who therefore should know better....
We talk sometimes in solicitation training about “No” not necessarily meaning “Not Ever.” It might mean not now. It might mean I don’t have enough information, or I don’t yet have the level of trust I would need to have to make that kind of...
Donor by donor, each by each, consider and draft an interaction plan for each prospect. It’s tedious and time-consuming, and the more donors you begin to seriously cultivate, the more tedious the process becomes. I suggest taking two weeks out of each January and slogging...