Instead, try this as a mantra: “Thank before you bank.” I have always believed that an official acknowledgement of receipt can be different from the more personal expression of gratitude. And the receipt should be sent immediately – certainly within 48 hours if not the...
People give money because they want to see something done. Strategic Planning is an opportunity to go ask them directly what they like about what you’re doing; what’s important to them. Including them in the process is a wonderful way to engage them in the...
Someone wise once told me that every once in a while, instead of trying to climb faster or smarter or more efficiently, it’s important to step back and make sure your ladder is still leaning on the right wall. I’ve written about this topic before...
This weeks’ post is about shooting yourself in the foot. And in each case, the cause is related to an overreaction to a complaint. Worse, sometimes the person complaining is someone internal to the organization and who therefore should know better....
We talk sometimes in solicitation training about “No” not necessarily meaning “Not Ever.” It might mean not now. It might mean I don’t have enough information, or I don’t yet have the level of trust I would need to have to make that kind of...
Donor by donor, each by each, consider and draft an interaction plan for each prospect. It’s tedious and time-consuming, and the more donors you begin to seriously cultivate, the more tedious the process becomes. I suggest taking two weeks out of each January and slogging...
Thank you for working in your community to protect places that people love and will love for generations to come. Thank you for connecting people who want to help to projects that need them. Thank you for teaching new generations of conservationists who will care...
I’ll share first that virtually every direct mail letter expert will tell you that asking for a specific amount of money will increase not only your response rate, but your total return as well. (If you’re not buying this, test it.) The language I have...
At Rally this year, I finally got to present the Development Committee Makeover workshop. The point of the workshop was to show, using before and after scripts, how Development Committees could address their work in a much more productive way by limiting their discussion to...
For this reason, the “conversion rate” from first givers to first renewals is one of the more important metrics you will want to pay attention to. It might even be the most significant metric related to membership growth. Several weeks ago, I offered strategies for...