Many organizations have moved away from using membership language for reasons I don’t fully understand and won’t argue here. It’s only a consequential mistake if donors no longer feel connected and therefore have less invested in renewing. In other words, if it ends up costing...
The Nonprofit Starvation Cycle was coined (as far as I know) by Ann Goggins and Don Howard in a post published in the Stanford Social Innovation Review way back in 2009. The point in their post was that nonprofits were NOT spending enough on information...
I have always believed that an official acknowledgement of receipt can be different from more personal expressions of gratitude. The receipt should be sent immediately. The actual thank you can be produced on a more reasonable 2-3-week busy-person schedule – especially in a small office....
We ask our communications and engagement events to help educate people about the importance of conservation work. But we don’t ask our communications to help donors talk about conservation and the need for conservation investors....
Board members who give money and never show up themselves to volunteer would not be tolerated very long. No one ever questions this. So why do we question it when it comes to giving time and never giving money? ...
Annual one-on-one interviews with directors is a sign of good leadership. It can open channels of communication, alleviate anxiety, improve organizational comradery and morale, recognize performance, and improve efficiency and effectiveness. ...
You WANT donors and non-donors alike to attend your events. You want donors to feel some level of pride in the mission successes you are delivering. And you want non-donors to wonder what they’re missing. So, differentiate between current donors and non-donors at the events....
I think the first step would be to recognize organizational donors as an important audience for your communications. This audience needs messaging and media that helps them understand clearly that their gifts were valued. That they made a difference. ...
In my perfect land trust world, membership would ALWAYS be a gift. And the denomination of the gift would ALWAYS be determined by the giver, not by the organization. So $5 would be a membership. And $5,000 would be a membership....
Metrics are valuable in relation to a baseline state. Something that didn’t exist before and does now (like a website page devoted to Planned Giving), something that existed before and doesn’t now (like Lifetime Memberships for $1,000!), or something that is growing or shrinking (like...